Every Customer
Conversation
Working Together
Bring WhatsApp, Facebook, Instagram, TikTok, Telegram, email, and Web Chat into one workspace. Route work, collaborate as a team, and give every customer a faster answer.
Hello, I need help...
Is this available?
When will it deliver?
Thank you so much!
Great product!
Ahmed Khan
All Your Channels, Connected
Business API · DMs & broadcasts
DMs & post comments
Messenger & page comments
SMTP/IMAP inbox
Telegram
Bot messages & replies
Web Chat
Live website conversations
TikTok
Messages & comments
From First Message to Resolution
One Funnel Pro gives service teams the tools to organize demand, reply with context, and improve every customer interaction.
Unified Inbox
WhatsApp, Facebook, Instagram, TikTok, Telegram, email, and Web Chat land in one organized team inbox.
Queue & Assignment
Route new conversations to the right queue, security group, or available team member.
Team Collaboration
Transfer, hold, snooze, pin, prioritize, and add private notes without losing context.
Outbound Messaging
Start new email and WhatsApp conversations with templates, signatures, and scheduled sends.
Contact Management
Keep profiles, custom fields, tags, notes, and conversation history together across channels.
Reporting & CSAT
Track conversation and agent activity, then capture customer feedback when work is resolved.
Control the conversation, not just the inbox
From a new message to a clean resolution, your team can see what matters, know who owns it, and take the next action without changing tools.
Organize the work
Use My Space, Hold, and Queue views with search, labels, priority, pins, snooze, and bulk actions.
Collaborate in context
Assign or transfer ownership, add internal notes, merge threads, and see typing and read states in real time.
Close every loop
Resolve with a workcode, send a CSAT survey, and keep the full outcome attached to the conversation.
Ahmed Khan
2mSara Ali
8mOmar Raza
14mAhmed Khan
WhatsApp · High priority
Team performance
Last 7 days
1,284
Conversations
4m 12s
First response
94%
CSAT
Give every team member clarity
One Funnel Pro connects daily agent work with the controls and visibility supervisors need to keep service consistent.
Smart queues
Route by channel and conversation type, then match work to the right security group.
Granular access
Use teams, shifts, roles, and permissions to give every person exactly the access they need.
Live visibility
Follow conversation volume, queue performance, agent activity, response times, and customer satisfaction.
Know who you are helping
A shared address book turns scattered messages into a continuous customer relationship. Every agent can understand the person, the history, and what happened last time.
Sara Ali
Customer since March 2026
Profile
Company
Northstar Retail
sara@northstar.co
Phone
+92 300 123 4567
Tags
VIP · Ecommerce
Conversation history
Delivery address updated
Invoice copy requested
Product availability
A Clear Path From Message to Outcome
Set up your channels and team once. One Funnel Pro keeps the daily workflow organized from there.
Connect Your Channels
Connect WhatsApp Business, Facebook, Instagram, TikTok, Telegram, email, and Web Chat from one settings area.
Route Every Conversation
Incoming work moves into the right queue and reaches the team members equipped to handle it.
Work With Full Context
Reply on the original channel with contact history, internal notes, templates, and team context close by.
Resolve & Improve
Close the loop with workcodes and CSAT, then use reports to understand team and channel performance.
Ready to Run Customer
Conversations Better?
Give your team one place to receive, route, answer, and learn from every customer conversation.
No credit card required · Cancel anytime